Returns policy

Return and Refund Policy

Last Updated: August 30, 2026

At ValleyZon.com, we want you to be completely satisfied with every purchase. If you are not entirely happy with your order, we are here to help. Our Return and Refund Policy outlines the simple steps to return, exchange, or receive a refund for your items.

Quick Return Reference

Standard Return

  • Eligibility Window: 30 days from delivery
  • Required Condition: Unused, with original tags and packaging intact
  • Resolution Options: Store credit or refund to original payment method
  • Return Shipping Fee: Paid by customer

Damaged or Defective Item

  • Eligibility Window: 30 days from delivery (Notice required within 48 hours of receipt)
  • Required Condition: Photos of damaged product and packaging required
  • Resolution Options: Free replacement or full refund
  • Return Shipping Fee: Covered by ValleyZon (Prepaid label provided)

Incorrect Item Sent

  • Eligibility Window: 30 days from delivery
  • Required Condition: Unopened and in original packaging
  • Resolution Options: Free replacement or full refund
  • Return Shipping Fee: Covered by ValleyZon (Prepaid label provided)

1. Eligibility Criteria for Returns

To qualify for a standard return or exchange, your item must meet the following conditions:

  • The return must be initiated within 30 days of the delivery date.
  • Items must be in new, unused, and unworn condition with all original tags attached.
  • Products must be packed in their original manufacturer packaging, including manuals, accessories, and documentation.
  • Proof of purchase (order number or email confirmation) is required for all returns.

2. Non-Returnable & Restricted Items

For health, safety, and hygiene reasons, certain products cannot be returned or refunded once opened or delivered:

  • Personal Care & Beauty: Opened cosmetics, skincare, oral care, and personal grooming tools.
  • Apparel & Intimates: Underwear, swimwear (if protective hygiene seal is removed), and socks.
  • Customized Goods: Personalized, custom-engraved, or print-on-demand items.
  • Clearance & Final Sale: Products marked as “Final Sale” or “As-Is” at the time of purchase.
  • Digital Products: Gift cards, downloadable software, and digital subscriptions.

3. How to Initiate a Return

Following these steps ensures your return is processed quickly:

  1. Submit a Request: Visit our Returns Portal or email returns@valleyzon.com with your Order ID and reason for return.
  2. Receive Authorization: Once approved, you will receive a Return Merchandise Authorization (RMA) number and detailed return instructions.
  3. Pack Your Item: Securely pack the item in its original packaging along with the RMA slip.
  4. Ship the Package: Attach the provided shipping label (or ship via your preferred traceable carrier) and drop it off at the designated carrier location.

Note: Packages returned without a valid RMA number may experience delays or be rejected at our fulfillment facility.

4. Refunds & Processing Times

  • Inspection Period: Once your returned item arrives at our fulfillment center, please allow 2–4 business days for our team to inspect the condition of the merchandise.
  • Refund Authorization: Upon approval, your refund will be issued back to your original payment method (Credit Card, Debit Card, PayPal, etc.) or provided as ValleyZon Store Credit, depending on your selection.
  • Bank Processing Time: Refunds typically post to your bank or card statement within 5–10 business days, depending on your financial institution’s processing speeds.

5. Damaged, Defective, or Incorrect Orders

If you received an item that is damaged, defective, or incorrect:

  • Contact us within 48 hours of package delivery at support@valleyzon.com.
  • Please include your Order Number, a brief description of the issue, and clear photos showing the damage or incorrect item.
  • We will issue a prepaid return label immediately and expedite a free replacement or issue a full refund, including original shipping charges.

6. Return Shipping Costs

  • Customer Responsibility: For standard returns (e.g., wrong size ordered, change of mind), the customer is responsible for return shipping fees. If you use a ValleyZon prepaid return label, the cost of return shipping will be deducted from your final refund amount.
  • Covered by ValleyZon: If the return is due to a ValleyZon error, defective product, or damage during transit, we will cover all return shipping costs.

Need Assistance?

Our dedicated customer care team is available to assist you with any questions regarding your return or exchange:

  • Email: support@valleyzon.com
  • Returns Department: returns@valleyzon.com
  • Help Center: ValleyZon.com/help